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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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David Alexander

January 23, 2026

5  out of  5
rating by David Alexander
"Incredible service by this agent, he does so much more than just sell you insurance. When you have a claim he follows through on your claim until it’s completed. Shane definitely goes up and above his duty as an insurance agent."
We responded:
"Thank you for sharing David. We value all of our insureds and try to help make their claims experience as quick and painless as possible so their life can get back to the way it was before the claim."
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Rhonda Alexander

January 23, 2026

5  out of  5
rating by Rhonda Alexander
"Shane knew about crash incident and contacted me right away. He has been very detailed and significant in initiating the vehicle to be fixed and obtain a rental."
We responded:
"Thank you for taking the time to share the experience you had with our agency during your recent claim Rhonda. We appreciate you and value you as a customer."
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Bo Slick

January 8, 2026

5  out of  5
rating by Bo Slick
"Shane was very easy to work with. Communication was great and he saved us a good amount of money!!"
We responded:
"Thanks for taking the time to share your experience Bo. We value your business and are glad we were able to save you money!"
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Julia Bell

December 21, 2025

5  out of  5
rating by Julia Bell
"Shane and his employees are always so helpful and quick to answer any questions I've had about my policies. Many policies or changes have a lot of details and Shane always takes the time to explain things in a way that is easy to understand. I highly recommend them and have all of my home and auto insurance with them myself."
We responded:
"Thank you for sharing Julie! We appreciate you as a customer having your home and auto insurance with our agency, and we strive to give the best customer service possible to all of our insureds! "
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jiggy chad neuman

November 25, 2025

1  out of  5
rating by jiggy chad neuman
"They said I was in eligible to get insurance from them.I went to all state and they gave me car insurance and everything.And everything was good, so I don't know what their problem is.The service was terrible and I got treated like crap"
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Teresa Manlove

November 19, 2025

5  out of  5
rating by Teresa Manlove
"Lisa was very friendly and professional and spent a lot of time answering my questions. Awesome customer service."
We responded:
"Hi Teresa, thank you for sharing, and I am happy to hear that you had a great experience working with Lisa! Our agency strives to give people the best customer service possible, and I am glad that Lisa was able to live up to those standards!"
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Susan Southwood Abrams

November 19, 2025

5  out of  5
rating by Susan Southwood Abrams
"Shane is personable and knowledgeable. He's a great agent!"
We responded:
"Thank you for your kind words Susan. You are also a great customer, and are always efficient in doing anything that we ask for you to do to help us service your policies. Customers like you make our job easier!"
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Andrew Hartman

November 7, 2025

5  out of  5
rating by Andrew Hartman
"Shane and the whole staff is great to work with!"
We responded:
"Thank you Andrew, we appreciate you sharing the experience you've had with our agency. You and your family have been a pleasure to work with."
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Jason Burch

October 16, 2025

5  out of  5
rating by Jason Burch
"I want to commend this office, Brooklyn in particular, for assisting me in what I believed to be an urgent matter at the time. They are and were of great help with home coverage."
We responded:
"Jason, thank you so much for sharing how Brooklyn was able to help you with your policy. We appreciate you taking the time to give us a google review and share your experience."
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Kathy Anderson

October 11, 2025

5  out of  5
rating by Kathy Anderson
"We use Shane Bietry for our property investment business. All our renters can secure a policy with relative ease. It offers protection for the tenant as well as me, the landlord. The prices are very affordable. We enjoy working with the competent office staff. Efficiency and accuracy describe them to a tee. They are a great agency that offers exceptional service."
We responded:
"Kathy, thank you for sharing your experience with our agency. We appreciate the opportunities you've given us to provide renter's insurance to your tenants, and we look forward to helping more of them in the future."
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William Campanelli

August 14, 2025

5  out of  5
rating by William Campanelli
"Worked with Lisa and got three policies started. Quick, easy, process and everything went smoothly."
We responded:
"Thank you for sharing about the great service you experienced with Lisa, William! We are glad that she was able to take care of your insurance needs!"
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David Rabel

August 3, 2025

5  out of  5
rating by David Rabel
"Has been a great experience and very good value."
We responded:
"Thank you for sharing David. We strive to give our customers a great overall experience, and we are glad you found value in your experience with our agency."
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Jason Oberjohann

July 29, 2025

5  out of  5
rating by Jason Oberjohann
"Shane helped me find the right plan that I needed as a new home owner. Also, cute pup in the office!!"
We responded:
"Thank you for sharing your experience with our agency Jason, and for your kind words about our office mascot, Pyper. We will be sure to give her an extra treat!"
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Jeff Hutzell

July 28, 2025

5  out of  5
rating by Jeff Hutzell
"Brooklyn is always very helpful."
We responded:
"Thank you Jeff! Brooklyn and I both appreciate your kind words!"
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Jim Pullon

July 7, 2025

5  out of  5
rating by Jim Pullon
"I went in for an auto quote and the people who helped me were very nice. I am currently with Erie insurance and their system was down? I mean really so they couldn’t even get a price on the car I was buying? I went to Shane Bietry’s office and was helped, didn’t feel pressured to insure with him or state farm. But with my current insurance company doing me the way they are doing, I feel like I should be getting a new provider. At Shane’s office, they treated me like a person, not a paycheck and answered all of my questions in a way that I could understand. Not everyone is a professional insurance agent."
We responded:
"Thank you for sharing Jim. I am glad you had a great experience, and we were able to help you, and we look forward to servicing all your insurance needs in the near future! "
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Nick Maurer

July 6, 2025

5  out of  5
rating by Nick Maurer
"Great customer service!"
We responded:
"Thank you for sharing your experience with our agency Nick. We appreciate having you as a customer!"
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Jordan Peak

July 1, 2025

5  out of  5
rating by Jordan Peak
"Great people and great service, thank you guys!"
We responded:
"Thank you for the 5 star review Jordan! We appreciate your business!"
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Bruce Miller

June 30, 2025

5  out of  5
rating by Bruce Miller
"I like doing buisness @ Shane Bietry's State Farm Insurance office; They're always warm, friendly, & knowledgeable. Thanks, y'all !!"
We responded:
"Thank you for the review Bruce! We appreciate you and how you are always so easy to work with! "
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Hrl Hrl

June 26, 2025

5  out of  5
rating by Hrl Hrl
"I am thinking of switching my auto and home to another insurance company. I’ve spoken to several people in Shane Bietry’s office. They are extremely professional, knowledgeable and friendly! They took the time to answer all my questions and they’ve been patient while I’m getting things in order so I can move my policies over."
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Eddie Little

June 19, 2025

5  out of  5
rating by Eddie Little
"Vary helpfully can't go wrong with state farm"
We responded:
"Thank you for the review Eddie, we appreciate your feedback and your business!"
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john malloy

June 6, 2025

5  out of  5
rating by john malloy
"I’ve been with State Farm for several years now and they have always been great to me. Shane is awesome and extremely helpful. I never feel any pressure to do anything I don’t want to do and I am given all the information I need to make the decisions that I feel best fit me. Thank you State Farm!"
We responded:
"Thank you for the kind words John. We appreciate your willingness to share the experience you've had with our agency, and we look forward to helping you with your insurance needs for years to come."
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Ronda Kay Crisp

April 18, 2025

5  out of  5
rating by Ronda Kay Crisp
"A few years ago, the State Farm agent that my husband and I had been with for over twenty years retired, and as a result we were assigned an agent which was Shane Bietry. I was a little apprehensive at first, because I didn't know Shane and because his office is located out of town. Being assigned to Shane and his wonderful staff has been such a blessing in our lives. I have never met an agent that works so hard for his clients. He is very knowledgeable and truly cares about his customers. He is trustworthy and does what he says he will do. He went above and beyond in helping my husband and I with a hail/wind storm damage claim that was very challenging. He even came out to our home to see for himself what our roof looked like. I have never had an agent to do that. He spent a lot of time helping us with our claim. He never gave up and did everything he could to make it right. Shane is the best! Also, I want to give a shout out to Brooklyn. She is awesome! I have talked to her numerous times over the phone. She is very knowledgeable, kind, calm, and patient. Shane and his staff are amazing."
We responded:
"Ronda, thank you for sharing such gracious compliments about our agency and Brooklyn. She does so much to help our customers with their insurance needs, and we are thankful to have her. I also have to say that you and your husband make it easy to want to help in any way we can, because you are always so pleasant, kind, and easy to deal with. You were very patient throughout the claims process, and we appreciate that more than you know. The world needs more people like you and your family, and we are grateful to have you as a customer. "
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Xyntu

April 7, 2025

5  out of  5
rating by Xyntu
"I’m completely new to insurance and how everything works and Shane made me feel comfortable and relaxed during the entire process and i’m happy with my decision to go with State Farm as my insurer."
We responded:
"Thank you for sharing Xyntu. We are happy to have you as a customer and look forward to helping you with all your insurance needs."
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She 7135

February 28, 2025

5  out of  5
rating by She 7135
"Everyone is always smiling and helpful!"
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Sully D

February 19, 2025

5  out of  5
rating by Sully D
"Jeff made my quote in just about 15 minutes, got me a lower rate and helped me switch my companies, 10/10 would try again!"
We responded:
"Thank you, Devin, for sharing the great experience you had with Jeff and how he was able to help you switch to us in a timely manner and at a lower rate! We look forward to giving you great service in the future as well! Shane Bietry State Farm"