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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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jiggy chad neuman

November 25, 2025

1  out of  5
rating by jiggy chad neuman
"They said I was in eligible to get insurance from them.I went to all state and they gave me car insurance and everything.And everything was good, so I don't know what their problem is.The service was terrible and I got treated like crap"
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Teresa Manlove

November 19, 2025

5  out of  5
rating by Teresa Manlove
"Lisa was very friendly and professional and spent a lot of time answering my questions. Awesome customer service."
We responded:
"Hi Teresa, thank you for sharing, and I am happy to hear that you had a great experience working with Lisa! Our agency strives to give people the best customer service possible, and I am glad that Lisa was able to live up to those standards!"
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Susan Southwood Abrams

November 19, 2025

5  out of  5
rating by Susan Southwood Abrams
"Shane is personable and knowledgeable. He's a great agent!"
We responded:
"Thank you for your kind words Susan. You are also a great customer, and are always efficient in doing anything that we ask for you to do to help us service your policies. Customers like you make our job easier!"
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Desiray Heindl

November 18, 2025

5  out of  5
rating by Desiray Heindl
"The agent I talked to she was very polite. She was very nice and let me know what all was going on with my insurance. She got me to understand what my policy was, and if I ever needed roadside Assistance that I am covered or if I needed a renter vehicle, it was available. Make sure that I was completely satisfied with my policy before hanging up and making sure that everything was underway. The way I needed it and wanted it to be."
We responded:
"Hi Desiray, I am glad to hear that we were able to start your insurance the way you needed it to be. We strive to give the best customer service possible, and I am glad you had a great experience!"
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Andrew Hartman

November 7, 2025

5  out of  5
rating by Andrew Hartman
"Shane and the whole staff is great to work with!"
We responded:
"Thank you Andrew, we appreciate you sharing the experience you've had with our agency. You and your family have been a pleasure to work with."
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Susan Bundy

November 4, 2025

5  out of  5
rating by Susan Bundy
"Lisa was very helpful and nice to work with"
We responded:
"Thank you for giving us a 5-Star review Susan!"
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JD Wayne

October 30, 2025

5  out of  5
rating by JD Wayne
"Shane is always very helpful. I appreciate his friendly and timely responses."
We responded:
"We appreciate your kind words JD! It means a lot, and we enjoy taking care of great customers like you!"
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Jason Burch

October 16, 2025

5  out of  5
rating by Jason Burch
"I want to commend this office, Brooklyn in particular, for assisting me in what I believed to be an urgent matter at the time. They are and were of great help with home coverage."
We responded:
"Jason, thank you so much for sharing how Brooklyn was able to help you with your policy. We appreciate you taking the time to give us a google review and share your experience."
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Kathy Anderson

October 11, 2025

5  out of  5
rating by Kathy Anderson
"We use Shane Bietry for our property investment business. All our renters can secure a policy with relative ease. It offers protection for the tenant as well as me, the landlord. The prices are very affordable. We enjoy working with the competent office staff. Efficiency and accuracy describe them to a tee. They are a great agency that offers exceptional service."
We responded:
"Kathy, thank you for sharing your experience with our agency. We appreciate the opportunities you've given us to provide renter's insurance to your tenants, and we look forward to helping more of them in the future."
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Jessa Hall

August 15, 2025

5  out of  5
rating by Jessa Hall
"Got insurance with Lisa. Super fast and super easy. thank you!"
We responded:
"Thank you for sharing the experience you had with Lisa, Jessa! We are glad that she was able to take care of your insurance needs!"
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William Campanelli

August 14, 2025

5  out of  5
rating by William Campanelli
"Worked with Lisa and got three policies started. Quick, easy, process and everything went smoothly."
We responded:
"Thank you for sharing about the great service you experienced with Lisa, William! We are glad that she was able to take care of your insurance needs!"
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David Rabel

August 3, 2025

5  out of  5
rating by David Rabel
"Has been a great experience and very good value."
We responded:
"Thank you for sharing David. We strive to give our customers a great overall experience, and we are glad you found value in your experience with our agency."
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Jason Oberjohann

July 29, 2025

5  out of  5
rating by Jason Oberjohann
"Shane helped me find the right plan that I needed as a new home owner. Also, cute pup in the office!!"
We responded:
"Thank you for sharing your experience with our agency Jason, and for your kind words about our office mascot, Pyper. We will be sure to give her an extra treat!"
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Jeff Hutzell

July 28, 2025

5  out of  5
rating by Jeff Hutzell
"Brooklyn is always very helpful."
We responded:
"Thank you Jeff! Brooklyn and I both appreciate your kind words!"
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Jim Pullon

July 7, 2025

5  out of  5
rating by Jim Pullon
"I went in for an auto quote and the people who helped me were very nice. I am currently with Erie insurance and their system was down? I mean really so they couldn’t even get a price on the car I was buying? I went to Shane Bietry’s office and was helped, didn’t feel pressured to insure with him or state farm. But with my current insurance company doing me the way they are doing, I feel like I should be getting a new provider. At Shane’s office, they treated me like a person, not a paycheck and answered all of my questions in a way that I could understand. Not everyone is a professional insurance agent."
We responded:
"Thank you for sharing Jim. I am glad you had a great experience, and we were able to help you, and we look forward to servicing all your insurance needs in the near future! "
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Nick Maurer

July 6, 2025

5  out of  5
rating by Nick Maurer
"Great customer service!"
We responded:
"Thank you for sharing your experience with our agency Nick. We appreciate having you as a customer!"
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Jordan Peak

July 1, 2025

5  out of  5
rating by Jordan Peak
"Great people and great service, thank you guys!"
We responded:
"Thank you for the 5 star review Jordan! We appreciate your business!"
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Bruce Miller

June 30, 2025

5  out of  5
rating by Bruce Miller
"I like doing buisness @ Shane Bietry's State Farm Insurance office; They're always warm, friendly, & knowledgeable. Thanks, y'all !!"
We responded:
"Thank you for the review Bruce! We appreciate you and how you are always so easy to work with! "
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Hrl Hrl

June 26, 2025

5  out of  5
rating by Hrl Hrl
"I am thinking of switching my auto and home to another insurance company. I’ve spoken to several people in Shane Bietry’s office. They are extremely professional, knowledgeable and friendly! They took the time to answer all my questions and they’ve been patient while I’m getting things in order so I can move my policies over."
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Eddie Little

June 19, 2025

5  out of  5
rating by Eddie Little
"Vary helpfully can't go wrong with state farm"
We responded:
"Thank you for the review Eddie, we appreciate your feedback and your business!"
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john malloy

June 6, 2025

5  out of  5
rating by john malloy
"I’ve been with State Farm for several years now and they have always been great to me. Shane is awesome and extremely helpful. I never feel any pressure to do anything I don’t want to do and I am given all the information I need to make the decisions that I feel best fit me. Thank you State Farm!"
We responded:
"Thank you for the kind words John. We appreciate your willingness to share the experience you've had with our agency, and we look forward to helping you with your insurance needs for years to come."
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Ashley Clark

May 28, 2025

1  out of  5
rating by Ashley Clark
"Changed my billing without my permission. Charges extremely high rates. The lady that answers the phone puts notes in to make it look good on them when you call to complain. Don’t trust this agent!"
We responded:
"I'm sorry to hear that you are unhappy with your experience, Ashley. We strive to give every customer the best service possible in our agency. "
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Ronda Kay Crisp

April 18, 2025

5  out of  5
rating by Ronda Kay Crisp
"A few years ago, the State Farm agent that my husband and I had been with for over twenty years retired, and as a result we were assigned an agent which was Shane Bietry. I was a little apprehensive at first, because I didn't know Shane and because his office is located out of town. Being assigned to Shane and his wonderful staff has been such a blessing in our lives. I have never met an agent that works so hard for his clients. He is very knowledgeable and truly cares about his customers. He is trustworthy and does what he says he will do. He went above and beyond in helping my husband and I with a hail/wind storm damage claim that was very challenging. He even came out to our home to see for himself what our roof looked like. I have never had an agent to do that. He spent a lot of time helping us with our claim. He never gave up and did everything he could to make it right. Shane is the best! Also, I want to give a shout out to Brooklyn. She is awesome! I have talked to her numerous times over the phone. She is very knowledgeable, kind, calm, and patient. Shane and his staff are amazing."
We responded:
"Ronda, thank you for sharing such gracious compliments about our agency and Brooklyn. She does so much to help our customers with their insurance needs, and we are thankful to have her. I also have to say that you and your husband make it easy to want to help in any way we can, because you are always so pleasant, kind, and easy to deal with. You were very patient throughout the claims process, and we appreciate that more than you know. The world needs more people like you and your family, and we are grateful to have you as a customer. "
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Xyntu

April 7, 2025

5  out of  5
rating by Xyntu
"I’m completely new to insurance and how everything works and Shane made me feel comfortable and relaxed during the entire process and i’m happy with my decision to go with State Farm as my insurer."
We responded:
"Thank you for sharing Xyntu. We are happy to have you as a customer and look forward to helping you with all your insurance needs."
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She 7135

February 28, 2025

5  out of  5
rating by She 7135
"Everyone is always smiling and helpful!"